North Park Lexus Of San Antonio: A J.D. Power 2020 Dealer of Excellence

North Park Lexus Of San Antonio is proud to be recognized as a J.D. Power 2020 Dealer of Excellence for the Customer Sales Experience. This prestigious recognition reflects our commitment to providing a purchase experience that meets today’s consumer expectations.

The J.D. Power Dealer of Excellence ProgramSM is a testament to the dedication of select retailers in delivering exceptional customer service. Not all dealerships qualify; those that do must pass a rigorous three-step process.

First, J.D. Power uses feedback from over 25,000 consumers to determine eligible dealerships by brand. This ensures that more dealerships from top-performing brands are considered for the Dealer of Excellence title.

Second, interested dealerships must rank among their brand’s top performers in key customer satisfaction areas, as measured by J.D. Power’s Sales Satisfaction Index (SSI) StudySM.

Finally, qualifying dealers must pass a dealership audit and demonstrate adherence to J.D. Power sales best practices. These include listing vehicle inventory and pricing on the dealership website, negotiating transparently, offering fair trade-in values, and presenting a clear F&I product menu.

When you visit a J.D. Power Dealer of Excellence, you can be confident that the sales team is committed to providing an exceptional customer experience. This commitment is as strong as their dedication to selling vehicles.

The J.D. Power 2020 Dealer of Excellence Program recognition is based on high scores from automotive manufacturer customer research and a verification visit to ensure best practices are followed. For more information, visit jdpower.com/DOE.

Where you purchase a vehicle is a crucial decision. Choosing a J.D. Power Dealer Of Excellence ensures that the dealership is committed to providing an outstanding customer experience throughout the entire process.